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Carbonite Inc., the Boston online computer backup company that filed for an IPO earlier this month, is opening a new customer support center in Lewiston, Maine, where the company plans to hire about 150 workers by the end of 2011, and eventually more than 250. The center is scheduled to open this summer.
Carbonite announced the center and its hirings today at a news conference with Maine Gov. Paul LePage and Matt Jacobson, CEO of Maine & Company, non-profit credited with attracting the company to the Pine Tree State.
Carbonite CEO David Friend explained that the company’s customer service representatives will be fielding phone calls from customers who are likely in tense moments and fearing data disaster. “So we want the most considerate, competent and efficient representatives possible, and we want them empowered by the best support technology available,” he said in a statement. “When we do a good job solving a customers’ problem, we make a friend for life, so we are making an investment in US-based representatives and believe this is the best way to serve the needs of our customers. Maine just seemed like the perfect place for us.”
Carbonite registered an initial public offering document with the U.S. Securities and Exchange Commission earlier in May, where it initially listed its value at $100 million. The company is backed with more than $70 million in capital from Crosslink Capital of San Francisco, Calif.; Performance Equity of Stamford, Conn.; Menlo Ventures of Menlo Park, Calif.; and CommonAngels of Lexington.
Friend co-founded Carbonite in 2005 with Jeff Flowers, who stepped down as chief technology officer of the company in April, taking on the role of chief architect.
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