Archive for the ‘Internet’ Category

Google to the rescue: MBTA live bus updates coming

Wednesday, June 8th, 2011

kyle_alspachBy Kyle Alspach

For whatever reason, the MBTA Orange Line doesn’t extend to the Boston neighborhood of Roslindale, where I lived for two years.

To get to the subway at Forest Hills, you have to take a bus. And that means waiting for unpredictable amounts of time.

Actually, I could usually predict the amount of time pretty well: a long time. Lack of an easy way to get to the subway is part of what made moving to Jamaica Plain attractive for me.

But if the MBTA and Google are right, residents of Roslindale and the thousands of others who use the bus system should have a much easier time of things starting today (as long as they have web access).

That’s because Google has made Boston one of the first four U.S. cities to get live online updates for when the bus is going to arrive. You can get the updates by accessing Google maps on your desktop or mobile device (Google’s blog post can walk you through how it works.)

Bus riders probably won’t be the only ones to benefit. If it catches on, the tool could also be good for landlords and business owners in neighborhoods like Roslindale — with the technology helping to close their public transit gap with other neighborhoods.

Facebook’s many sides revealed by users

Tuesday, May 31st, 2011

kyle_alspachBy Kyle Alspach

Facebook has sure accomplished a lot in its short existence, hasn’t it? For instance, the site has allowed millions of young people to spy on the activities of their ex-boyfriends/girlfriends.

But over the last few months we’ve learned of what is likely Facebook’s most important achievement yet — helping to organize peaceful demonstrations in the Middle East that have toppled dictators.

In the already-free world, however, there’s apparently an inverse use for the social-networking site. In recent days, a series of “unruly gatherings” on Carson Beach in South Boston have been planned and carried out using Facebook and other sites, according to the Boston Globe’s report today.

About 1,000 youths have been involved in all, the Globe says; and on Monday, fights involving gang members began on the beach and spilled to other parts of the city.

There’s a lot of irony here. In the volatile Middle East, Facebook is used to demonstrate for peaceful change; and just across the Charles from where Facebook was invented, it’s behind a more violent type of public demonstration.

Too bad these youths can’t just stick to spying on their exes on Facebook like everyone else.

What does the inflated LinkedIn IPO tell us?

Friday, May 20th, 2011

kyle_alspachBy Kyle Alspach

It’s LinkedIn mania, and, with good reason, everyone’s trying to figure out what exactly is going on. Shares closed at $94 today, more than doubling the IPO price of $45 — which many thought was inflated enough for a company with slowing revenue and little profitability.

Some familiar questions arise: “Is it a bubble? A sign that the social networking thing is out-of-control?”

But what if it’s not exactly the social networking aspect that’s enthralling investors? Because LinkedIn isn’t technically “social” networking at all; more accurately, it’s a “professional” networking site. And people in a position to buy shares in LinkedIn are, of course, mostly professional types.

And they’re all on LinkedIn.

Facebook and Twitter are great but still maintain a younger-generation flavor. LinkedIn is just for grown-ups; grown-ups think it’s cool. Could this be part of the explanation behind the investment fervor?

I put my theory to venture capitalist Bilal Zuberi at General Catalyst Partners in Cambridge, and he didn’t totally buy it. The investors that grabbed the IPO shares are more savvy than that, he said; they read up on the business and weren’t likely to be persuaded by that type of bias.

But once the shares started trading hands today, yeah — maybe the widespread familiarity with LinkedIn is helping, Zuberi said.

“It’s well understood, well known,” he said of LinkedIn. “People know about it, and that’s making more people want to buy it.”

Groupon’s Super Bowl ad a win for Tibet?

Monday, February 7th, 2011

kyle_alspachBy Kyle Alspach

It’s not easy to get Americans talking about far-off crises like the one in Tibet. Human rights organizations can tell you all about this.

Yet in the case of Tibet, Groupon has apparently pulled it off, at the company’s own expense. Groupon’s jokey treatment of the Tibet crisis in its Super Bowl ad has people outraged – and talking – today.

And if there are others out there like me, they’re reading up about Tibet as result.

Which is ultimately a good thing for Tibet, right?

But many people probably haven’t looked beyond the ad, content to be upset about its insensitivity. Which means they probably haven’t learned that Groupon is actually a supporter of the Tibetan people, and in fact created the ad as part of a fundraising campaign for Tibet and other social causes at savethemoney.groupon.com.

The company probably should have mentioned this in the ad. Overall, if Groupon was trying to promote itself with the ad, it obviously fell short.

But if the company was trying to get attention for Tibet — and I think that was part of the equation — I’d say the company succeeded.

Time to shut down Facebook?

Wednesday, January 19th, 2011

Rodney BrownBy Rodney Brown

Seriously, people, how many more red flags do we need to pop up over Facebook before we realize it could be a real-life Nigerian/Kenyan/Indonesian barrister? The company whose founder states that we all should be living in an open, transparent world, operates like a scam artist so slimy we wouldn’t believe it if it were a film character.

Over the weekend, Facebook killed its latest unannounced attempt at getting you to give up your private information. Apparently, the site had added two new info items to the things you “opt-in” to share when you agree to running some Facebook applications — your main contact phone number and home address. You may have seen the controversy over this bubbling over on Facebook and Twitter, but maybe not – it didn’t seem to get the same level of outrage as Facebook’s change of its profile pages.

What is more disturbing is that, in its statement on a developer blog saying they were suspending the “feature,” Facebook also said, “We look forward to re-enabling this improved feature in the next few weeks.”

That’s right, they plan to tweak it and bring it back.

As if that wasn’t bad enough, an AdAge article about Facebook’s advertising revenue — $1.86 billion in 2010 is the estimate — let out that the third largest advertiser on the site behind AT&T and Match.com is an unknown website called Make-My-Baby.com. (Warning, don’t go there.) The folks at ReadWriteWeb tracked down this stealthy high-spender and discovered it is an old-fashioned bait-and-switch site that, under the guise of a cute application that allows you to put mustaches and glasses on baby pics, actually changes your homepage and your default search to Bing. According to RWW, Make-My-Baby.com then makes a small amount of money every time you do a Bing search.

All of this is happening while Facebook has figured out a way to use the ever-so-trustworthy Goldman Sachs to get IPO level money — estimated at up to $1.5 billion — without ever having to reveal any financial data as required by a real IPO. To help keep the U.S. Securities and Exchange Commission from investigating this idea of Goldman Sachs buying a ton of Facebook stock and then reselling to private investors, the firm has said it will only sell the stock to “foreign investors.” Since it only sells any of its investment products to high net worth (i.e. rich) individuals, this move will have almost zero effect on who gets to buy the stock. Show me a Goldman Sachs customer that doesn’t have a Swiss or Cayman Islands financial operation that can buy the Facebook stock, and I will show you someone that won’t be a Goldman Sachs customer for long.

To sum up, Facebook says, we want to raise billions, but we won’t tell you anything about even a single dollar we bring in. And we will bring in those dollars by selling ads to scam artists and delivering your private information to our customers without telling you that we are going to do it.

When is the SEC finally going to investigate this incredibly shady operation? When RealNetworks was installing spam applications with every download of RealPlayer back in the wild West 1990s, the government could not care less because the number of people affected and the dollar amount was negligible. Facebook has one-twelfth the entire population of the planet as users, and it is valued at $50 billion. Now is the time to get them to stop their insidious practices or shut them down.

Joe vs. the WikiLeaks

Thursday, December 9th, 2010

GalenMoore_blogBy Galen Moore

It’s one thing to prosecute leakers of sensitive government documents. But can a free society take action against those who publish leaked material?

Mastercard, Visa and Paypal have cut off WikiLeaks from donors. Can you imagine them doing the same to New York Times subscribers? Wait: Do you imagine what the New York Times, if it got its hands on diplomatic cables, would do other than vet and publish the information, as Wikileaks has done? History tells us otherwise.

U.S. Sen. Joe Lieberman would like to prosecute Julian Assange and any others who publish information that interferes with national security. We’ve been through this before, and I think it was called the Pentagon Papers. That was 1971, a little before my time — but Joe, you were hanging around the Connecticut State Legislature back then. Help me out with this: I’d assumed we learned then that the term “national security” works well, until applied by Richard Nixon and Erwin Griswold. So far, the U.S. Supreme Court has shown a healthy aversion to law allowing that sort of abuse. So … what’s up with this SHIELD thing?

Another thing that’s clear here is that if WikiLeaks is media, so is the U.S. State Department. The diplomatic cables published by WikiLeaks read like foreign correspondence of the most interesting color — with a few exceptions.

In media, we generally don’t cable the boss when a double-talking source says something off the record. Cablegate has shown our Mid-East diplomats were doing data dumps from the lips of dictators who were making opposite statements in their own national media. Not since Judy Miller and Valerie Plame has an information gatekeeper allowed such bullcorn to leak through to people who mattered.

Whatever their quality, the cables’ release has apparently caused some glitches in U.S. foreign relations. To blame for that, we can look to the organization out of which the documents were leaked.

Render unto Caesar the things which are Caesar’s. And render unto us, the media, Assange and Wikileaks. He’s one of us, and we claim him. I just hope there’s enough juice left in the display ad business to cover his bail.

ITA Software buyout reported to stir up concern

Tuesday, September 7th, 2010

The proposed $700 million acquisition of Boston-based ITA Software Inc.  by Google Inc. has apparently raised the concern level of some other tech giants.

Seattle TechFlash has pointed to a Wall Street Journal article reporting that Microsoft Corp. and Expedia Inc. have cried foul and noting the “unfair advantage” Google could gain from acquiring the flight-information software maker. Concord-based Kayak Software Corp. is also noted as company concerned with the deal.

Read Seattle TechFlash for more insight.

Mass High Tech noted in July that the ITA Software buyout will have implications for search technology firms in New England. Take a look at what CEOs at three regional search tech firms – Endeca Technologies Inc., Ramp Inc. and Goby Technologies Inc. – had to say about the issue.

Shire wants you to ‘Like’ them

Friday, September 3rd, 2010

Shire plc has launched a Facebook page in honor of National Gaucher Awareness Month – a move designed to link the name of the company, and the name of the rare disease its drug, VPRIV, is treating. The drug sped to approval in March  because the FDA urgently needed to blunt against shortages of a rival drug, Cerezyme, made by Genzyme Corp.

For every visitor to the Facebook page who “Likes” it, Shire, which is based in the U.K. but has headquarters for its Human Genetic Therapies division in Massachusetts, will contribute $1 to the National Gaucher Foundation. So far, the page has 175 “Likes”, but it’s only been three days.

The question is, could an appeal to the masses ever hope to translate into new customers for VPRIV, which treats a disease that affects only a very small number – 1 in 50,000 – of people worldwide?

Possibly. Because the rare disease is often misdiagnosed or diagnosed very late, greater awareness of the disease, especially in the health care provider community, could lead to more correct diagnoses and more potential patients. But right now, Shire doesn’t need more customers. In June, the company established a waiting list for new patients who want to take the drug, as they work to ramp up capacity in Lexington.

What Shire does need is to stem possible attrition from its drug as the Genzyme shortage eases. Genzyme announced last week that U.S. Cerezyme patients will begin to receive their full doses, and no one knows how many of the 850 patients worldwide now on VPRIV could switch back to Genzyme’s drug.

Some Gaucher patients are torn between loyalty to Genzyme – the company that put Gaucher on the map – and appreciation for Shire, which has stepped in to help them when Genzyme could not.

Google shows why it wants to build a Gb Internet

Wednesday, August 11th, 2010

Rodney BrownBy Rodney Brown

The joke around the Mountain Dew cooler (nerds don’t drink water) for years has been that Google Inc. is eventually going to take over the world. While that may have elicited the kind of uncomfortable chuckles one makes when faced with a funny but inconvenient truth, some people took it seriously, such as Microsoft Corp., with the launch of its new search engine Bing.

Now it seems the next stage of Google’s world domination has been revealed. Along with Verizon Communications Inc., Google announced that it had this amazing new proposal to “ensure” Net Neutrality – you know, that idea that no corporation can stop you from accessing any part or function of the Internet, even if that corporation is your ISP, like, say Comcast Corp., and you were accessing Bit Torrent downloads and they decided to shut off your connection because most Bit Torrent downloads are of illegal content, such as movies or songs.

But while the Googizon proposal – available for fun reading here – does on the surface seem to promote Net Neutrality, in fact it removes all wireless access to the Internet from the proposal because the technology is “different.” And the two titanic corporations propose a new, higher-speed Internet that would, in fact, be completely controlled by corporations such as Google, Verizon or Comcast, who would be able to charge more for high-bandwidth applications, like streaming HD movies.

Does that sound familiar? Anybody remember the crazy hype over Google’s decision to create and deploy a Gigabit Internet to select communities around the country?

At the time I (and many, many others) speculated on why Google would want to do such a thing. Its constant marketing drumbeat of “Do no evil” equating to doing good things just to be good had already been tarnished when it rolled out its own cellphone, the Nexus One, with no extra discounts beyond what any carrier like AT&T offers and one of the worst return fee structures on the market.

Now we know. The Google Gigabit fiber plan would allow them to test a tightly controlled, completely locked down, absolutely un-Neutral Internet. The possible goal? You want regular definition YouTube videos, use the “regular” Internet. You want the buffer-less, lossless HD stream of the latest action hit in 3-D? Sure thing, just pay an extra bazillion a month for this here newfangled Super-Internet! Kiss goodbye to any research and development on the regular Internet if that happens, folks.

Do no evil? How about the evil of creating a caste system of Internet access? How do you think that idea plays in urban communities like Dorchester or rural Berkshire communities like Chester that are just now able to look with some real hope at the idea of getting something better than dial up because of the broadband access policies that have ridden in on the stimulus funds from the Obama administration?

And under this Machiavellian scheme you could also kiss goodbye to ever even coming close to the kind of high speed at low cost Internet access other countries in the developed world have. High speed at high cost – sure, we’ll have that!

Google, I feel dirty for ever having bought your hype. You are no different than Enron or AIG – sacrifice the customer for the sake of return to shareholders, all the while trying to get those customers to smile because of all your happy, earnest double-talk, while the knife slips in.

Pay-to-comment play at news site bears watching

Thursday, July 22nd, 2010

As editor of Mass High Tech since 2005 and now having added publisher to my title since January, I’m an avid follower of how general interest daily newspapers are struggling and attempting to solve the problems of declining print readership, dimes-to-dollars differences in ad revenue online vs. print, and generating reader engagement online.

Small-town newspapers are trying models ranging from outright walled gardens to freemium content to keeping it all free, and no one has figured out what will work best.
At the national level, several problems still exist: In print, average weekday sales were down yet again at the beginning of 2010, down almost 9 percent year over year. And while overall ad sales for the big six fell 10.2 percent in the first quarter of 2010, that was actually good news — it represents an improvement compared with drops of 28.3 percent in first-quarter 2009 and 12.8 percent in first-quarter 2008.

But online, it’s still the Wild West for most local newspaper executives. Just last week, Gannett closed a deal with Yahoo to sell Yahoo’s advertising inventory through its 81 local publications in exchange for distributing Gannett content through Yahoo.

Such moves are interesting, but what has me particularly intrigued is news from Wednesday that Massachusetts’ own Attleboro Sun-Chronicle will be requiring its online readers to not only use their real names for commenting online, but also will be charging them a one-time fee to do so.

Despite my discussions about the revenue tribulations going on at newspapers across America, this is not a revenue play — it’s a 99 cent fee, one time, to activate a reader’s account. Instead it’s a hurdle designed to make online venom-spewers put up or shut up: No more anonymous comments and cyber-bullying via the local paper. Sure, such comments are entertaining for people to read, but a newspaper’s brand is often a local institution — and the keeper of that brand, the publisher, has a right to protect it.
Usually, the conversation takes a different tack, with publishers and editors striving to generate more online comments. It’s rare that you see them throwing roadblocks in front of people trying to interact via their web site. After all, it’s all about reader engagement, right?

In this case, it’s a quality vs. quantity. Why not block unwanted blabbers? If they’re not adding anything constructive to the conversation, there’s a good chance they’re not helping the site.

It’s a conversation that has been taking place here at Mass High Tech just this month, in fact. We recently switched from an in-house commenting platform to the more social Disqus platform. We’re waiting to see whether the change makes it easier for our visitors to leave comments and share them on the social networks of their choice. The jury’s still out.

I’m willing to bet that most of the Sun Chronicle’s locally based advertisers are buying ads for brand recognition or direct response, rather than on the more common online CPM, or cost per thousand, basis, so why not take the risk of having fewer page views per visit and less traffic? Ultimately, the traffic that does stay — and comment intelligently — is a higher quality for that advertiser anyway.

I, for one, am interested in watching how this plays out. And I’m rooting for any newspaper publisher willing to take a stand against cheap comment spam for the sake of a few more page views. That game is a race to the bottom.

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